Frequently asked questions
Get in touch:
Email us at info@beckernst.com
Where can I find your furniture?
Most of our curated artifacts are unique, one of a kind pieces. Our artifacts, more often than not, are sold very quickly. And for this reason, all artifacts are only available through our e-commerce platform. A unique selection is curated for the European market, all available on this site or through special request via social media. If viewed on a social platform, please DM us or contact anthony@beck-ernst.com for pricing and availability.
WHERE CAN I FIND YOUR ARTIFACTS?
Most of our curated artifacts are unique, one of a kind pieces. Our artifacts, more often than not, are sold very quickly. And for this reason, all artifacts are only available through our e-commerce platform. A unique selection is curated for the European market, all available on this site or through special request via social media. If viewed on a social platform, please DM us or contact anthony@beck-ernst.com for pricing and availability.
International Shipping
What are your international delivery charges?
BECK / ERNST delivers worldwide.
Beck Ernst has partnered with various international shipping companies who specialise in shipping art and furniture. Due to the nature of these items, BE/EU prefers to ship via air. Your shipping options may vary depending on your location. Shipping options and charges are available on the checkout page of our Site for domestic and international orders. Due to the large size and weight of some of our products, certain orders may be subject to additional shipping charges. We recommend that you contact info@beckernst.com should you wish to obtain a full shipping cost prior to placing your order. Alternatively, you can place the order, and customer care will contact you to advise of any additional shipping charges.
How long do international deliveries usually take?
For items in stock, we aim to dispatch within 48 hours. Items on pre-order or made to order will be dispatched in accordance with the lead times on YOUR QUOTE. For an order that contains pre-orders and in-stock items, shipping is charged on dispatching the items together; therefore, goods are dispatched when all items are in stock. Lead times on the Site are subject to change and/or delays. Should there be any variation to the lead times shown on the Site, we will contact you to advise you of the position. No changes can be made to the shipping address once goods have been dispatched.
We endeavor to fulfill all orders placed. If we are unable to deliver to your location, we will contact you.
You will own the goods from the later of (a) we receive payment in full or (b) we deliver the goods to you. Where goods are sold ex-works, ownership passes on collection of the goods by your agent or delivery by us to your agent in Amsterdam.
Who pays for VAT and Customs?
How do I work out the Customs on my order?
Customs and duties are sadly out of our control and are determined by the customs officers and laws in the country to which the product is being shipped. Kindly contact your local customs/duties office to gain information on your order.
RETURNS
What happens if Im not happy ?
You have 14 days upon receipt of your order to apply for a refund. Please email info@beckernst.com, explaining why you are requesting the refund, and return the order in the condition in which it arrived. Your order has to be returned to us within the 14-day return window.
We will confirm the refund amount after reviewing the condition of the returned order. A refund will be given for any unsuitable orders. No refunds will be given for:
– Made to order and/or custom orders
– If returned goods are damaged
– Orders returned after the 14-day period
– Where items have been used in photoshoots and/or events of any nature
If shipping is delayed at the request of the purchaser, then the 14-day period will commence the day after payment is received. No responsibility or liability will be accepted, and no refunds will be made for claims in respect of damages reported for deliveries to third-party shipping/distribution centers and where goods have been left on delivery without signature due to your change of preferences with DHL.
Where ‘duties and taxes paid’ has been selected, these amounts will not be refunded on any returns.
Handling fees shall apply at 30% of the value of the product from the regional DC. “Change of Mind” where the product is at the location specified by the customer for delivery shall not be accepted.) If the product requires upliftment, a collection fee will in addition be charged. The customer will be given a store credit for the value of the furniture product less the handling fee.
All items marked “made to order” cannot be canceled once the order has been placed and are not eligible for return/refunds.
All custom orders cannot be canceled once the order has been placed and are not eligible for return/refunds.
Due to the nature of our products, especially vintage pieces, our products may have undergone repair works and/or have natural markings and as a result, they will not look perfect or colours may deviate slightly from the pictures.
No goods can be returned on the basis of damage where an item has undergone repair works or have natural markings and can only be returned as unsuitable, and the terms and conditions pertaining to unsuitable item return will apply.
All cushions have no returns/refunds for any issues relating to zips under any circumstances. All cushions are sent with zips in working condition. If a fault occurs with your handling of the zip, then we are not liable for the damage and no return/refund will be given.
We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.
**REPORTING DAMAGE**
All damaged items must be reported to us in writing within 24 hours after delivery with the necessary images of the items, including all packaging.
**EXCHANGE POLICY**
We do not offer an exchange policy. We, therefore, suggest that you return it for a refund and purchase a new item separately in this instance.
**HOW TO RETURN A PRODUCT**
To arrange a return, please email us at info@beckernst.com and we will provide you with further return details.
**RECEIVING A REFUND**
Once your item has been received and inspected, we will email you to notify you of the approval or rejection of your refund. Your refund will be credited to your original payment method.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
